help & downloads

Welcome to the help portion of the website.

Here you will find links to support topics, subscriber downloads, and contact information.


This section provides troubleshooting tips related to the myOtto website. If you are having troubles connecting to the website, click Website Help for assistance.


As an Otto subscriber, you have access to exclusive downloads, including online user manuals and the standalone Otto Configuration Software, which allows you to personalize Otto without an Internet connection.


If you have a question that is not answered here, please do not hesitate to contact our support team:

PERSENTECH customers can use either our email or telephone contacts to initiate a request for technical and product support during regular business hours.
  • Regular business hours: Monday to Friday, 8:30 am to 5:30 pm CDT, excluding statutory holidays
  • Messages that are left on the voice mail service will be responded to within one business day or sooner
  • At this time, customer support will be provided in English only
Email:   support@persentech.com

Telephone (Winnipeg):              (204) 237-5944
Telephone (North America):      1-888-647-4564

Copyright 2007-2013 PERSENTECH Inc.
All Rights Reserved
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